Learning Outcome
Name of the unit: Improving communication skills in dialogue marketing
Qualification: Marketing specialist
Professional area: Economy, administration, languages
EQF-level: 4
Level of the participant: Advanced
Description of the unit: The learner knows how to work independently as well as in a team. He/she is able to communicate verbally and by writing, knows how to process customer requests and can support fellow trainees.
Knowledge
The beneficiary is able to...
- name saftey and privacy regulations at the work place.
- use the technical communiation devices for his/her own work.
- define the important steps of a professional communication process via phone.
Skills
The beneficiary is able to...
- handle complaints and claims from customers through phone calls.
- capture and retrieve customer and order data during the phone call.
- analyse and process customer requests via the phone or E-mail.
Competences
The beneficiary is able to...
- solve communication difficulties independently in order to please the customer and to create a professional working environment.