Learning Outcome



Name of the unit: Improve the skills as a hotel housekeeper

Qualification: Housekeeper

Professional area: Hospitality industry, tourism, event management, housekeeping

EQF-level: 4

Level of the participant: Intermediate

Description of the unit: Cleaning and preparation of hotel rooms and suites. This includes the effective planning and implementation of tasks, such as the selection and usage of appropriate cleaning agents, controlling and refilling of the mini bar, work safety, and interaction with hotel guests.



Knowledge

The beneficiary is able to...

- choose    appropriate cleaning agents for the specific areas of the hotel room.  

- name    the hygiene regulations for different areas of the hotel room.  

Skills

The beneficiary is able to...

- select    the appropriate drinks and snacks  in order to refill the mini bar.        

Competences

The beneficiary is able to...

- react    to guests individual preferences concerning the room conditions  by adjusting the cleaning plan to individual needs.        

- accommodate    to a new team of people  through adjusting practical techniques and actions in everyday life.